About KrisLab

Founded in January 2019, Singapore Airlines’ Digital Innovation Lab, also known as KrisLab, serves as a collaborative workspace to develop novel, innovative and technology-based ideas for Singapore Airlines (SIA). It develops ideas submitted by other SIA employees to bring them to fruition, as well as ideas proposed by external parties such as start-ups or students.

About JiAR

JiAR is an Augmented Reality web application that engages with new SIA employees when they are taking part in an orientation, boosting the presence of KrisLab. JiAR allows its users to explore their environment and scan markers to learn more about KrisLab and its innovative products.

JiAR is supported by a Welcome Kiosk, which stores iPad Minis that visitors to KrisLab may borrow if their mobile phone does not support JiAR, or if they wish to experience JiAR on a bigger screen.

Welcome Kiosk consists of a Docking Station and a User Interface. It serves to reduce the need of a physical presence of KrisLab staff to welcome visitors.

The User Interface features an informative video on the developments and innovations that take place within KrisLab, a simple registration form to borrow iPads, as well as a data visualisation page on JiAR leader board to engage the visitors more.

The Docking Station dispenses iPads on successful verification of their email address. After the tour, the iPads are locked in place and charged so that the next user is able to fully utilise the iPad for their tour.

Visualization Dashboard is the component which serves the KrisLab staff.

As we fully automate the tour delivery in KrisLab, JiAR and Welcome Kiosk are the components that ensure visitors receive the full KrisLab tour experience, and the Vizualisation Dashboard ensures employees maintain oversight over the tour process and remain aware of visitor preferences.

The dashboard tracks the status of iPads, such that staffs are informed as to how many iPads are on loan and to whom.

Data such as popular JiAR features, InfoMarkers and QuestionMarkers are visualized on the dashboard, providing employees with the visibility necessary to continuously improve on the tour content.